7-Day Approval Period

We understand that choosing a guitar online is different than playing one in person. That's why every guitar purchased from The Fretted Buffalo includes a 7-day approval period beginning on the date of delivery.

If the instrument isn't the right fit, simply contact us within the 7-day approval period to arrange a return.

To qualify for a return:

• The instrument must be returned in the same condition in which it was received.
• All original packaging, accessories, documentation, and case contents must be included.
• The customer must notify us within 7 days of delivery.

Return Shipping

For qualifying returns, The Fretted Buffalo will provide a prepaid return shipping label.

Refunds

Approved returns are subject to a 5% restocking fee.

This fee helps offset the costs associated with shipping, return shipping, payment processing, and preparing the instrument for resale. Our goal is not to profit from returns, but rather to continue offering free shipping and a generous approval period on every guitar we sell.

Refunds will be issued after the instrument has been received and inspected.

Exclusions

The following items are not eligible for return unless otherwise stated:

• Special-order instruments
• Custom-order instruments
• Layaway deposits
• Items marked as Final Sale

Questions?

We're always happy to discuss an instrument's condition, specifications, tone, or playability before your purchase. Our goal is to help you find the right guitar and ensure you're completely comfortable with your decision.