Policies

Shipping Policy

Most new guitars will ship anywhere in the continental US for FREE via USPS. There will be some exceptions, including low margin instruments. Please contact us for shipping costs to Alaska / Hawaii, Canada, the UK and Europe, and elsewhere. For previously owned guitars, a flat rate of $75 will be charged for shipments to the continental US.

Return Policy

New Items

  • Returnable within 7 days of delivery.
  • Restocking Fee: 15%

Used & Vintage Items

  • Returnable within 3 days of delivery.
  • Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Try any new guitar for up to one week. We will accept returns for up to seven days after your guitar is delivered. Unless the guitar has been damaged in shipment on its way to you, you will pay for the return shipping. You must call or email us within seven days of delivery for shipping instructions before returning the guitar. We will issue a full refund of your purchase price less any fees we incur, such as PayPal fees. We will not refund international shipping costs. All shipments outside of the United States may be subject to local taxes and duties which will be the responsibility of the buyer. If an international shipment is refused and returned for any reason, the buyer will be responsible for all expenses such as return shipping, etc. There will be a special 25% restocking fee for all returned internationally shipped guitars unless the buyer makes other arrangements with us. Previously owned guitars will carry a three day limit on returns. For returned domestically sold guitars, there will be a 15% restocking fee. We reserve the right to waive the restocking fee on a case by case basis.

Make sure to check the return policy on each individual listing as some items may be sold “As-Described” and not eligible for a return.

Tax Policies

Tax rates from the following states are calculated at checkout:

  • Alabama
  • Alaska
  • Arizona
  • Arkansas
  • California
  • Colorado